Corporate Info

FirstCall™ is a specialized service of The Steele Foundation, a respected provider of global crisis and risk management services over nearly two decades. Leveraging extensive in-house expertise in crisis management, emergency response, and business continuity, our emergency roadway assistance program combines leading-edge tracking technology with highly trained, bilingual incidents managers and security personnel who are on the ground and know the challenges associated with navigating Mexico and the border regions.

The Steele Foundation developed FirstCall as a feature of its Global Rapid Response™ capability, offering subscribers 24/7 access to monitoring/support communications for personal and commercial vehicles, as well as live support to assist with whatever challenges or threats might emerge on the road. Combining unique security expertise and local resources, FirstCall promotes safety and mitigates risk by equipping vehicles to respond with the touch of a button to any threatening circumstance.

Headquartered in San Francisco with 16 strategic regional offices worldwide, The Steele Foundation prides itself on maintaining the highest quality experts at the ready in the United States, Europe, the Middle East, Asia and Latin America. We set the standard for personalized and highly skilled assessment, planning and protection services at every level throughout the enterprise, serving multinational Fortune 500 corporations, small and mid-sized businesses, individuals, governmental agencies and nonprofit organizations.

When it comes to mitigating risk in Mexico, where conditions are often fluid and unpredictable, FirstCall provides the tools for baseline peace of mind and security for corporate personnel, family, cargo and other business assets. Steele takes a holistic approach, providing companies the tools to know their business, know their risks -- and know the best means to secure corporate safety, integrity and prosperity.

Why Choose FirstCall for Roadside Assistance and Response?

Companies enlist FirstCall’s program to manage risk and protect business interests. In addition to a 24/7 incident management and customer assistance centers in Mexico, The Steele Foundation also conducts investigations, assesses supply chain and other operational vulnerabilities and provides critical response to support individuals and enterprises under a variety of circumstances, both ordinary and extraordinary. Because our resources are experienced, on the ground and always at the ready, clients know they can count on us to:

• Increase productivity by freeing up valuable resources and extending internal capabilities through outsourced headcount.
• Enhance timeliness and effectiveness of incident management capability to optimize continuity and protect against productivity, morale and reputational loss.
• Improve operational efficiency by leveraging Steele's global footprint.
• Reduce security exposures, defend brand integrity, protect public profile and ensure compliance through proactive risk management solutions.
• Increase revenue opportunities and control loss.

Core Values

• Customer Care: We are devoted to serving our customers and to exceeding their expectations.
• Employee Excellence: We are committed to our employees and to their development, participation, and recognition.
• Quality Services: The services we provide are always exceptional and are consistent.
• Innovative and Responsive: We are exploring new ideas and methods in order to increase our effectiveness and efficiency.
• Teaming for Success: We aggressively seek effective partnerships to improve our quality.